The Super Effective PA & Administrator
15 Years of Praise
14 benefits
2 Day Training Agenda
Your British
Facilitator
How’s it’s Different
Today’s successful PA & Executive, is a key business partner to their bosses and is expected to be forward thinking, emotionally intelligent, proactive, an effective communicator and continually learn and take action!”
The role of today’s assistant is huge and changing, and this class is the holistic and inclusive reference for all PAs, Administrators & Executives.
Led by Sue France, an Award Winning Executive Administrative Expert & Best Selling Author of UK’s Definitive Guide Book For all PAs from the United Kingdom (UK) This high energy and comprehensive training program is packed with comprehensive self-assement tools, proprietory techniques, fun, yet practical take-aways and best practices from Sue’s 35 years of award winning high level executive assistive experience.
Features & Benefits
14 Key Benefits
- Get to know yourself better and work with the way your brain works
- Build rapport and improve relationships
- Improve communication and reduce misunderstanding
- Learn to interact with different personality styles to be able to influence and persuade
- Reduce conflict between individuals and teams
- Ability to create positive social interactions necessary for you to realise your true potential
- Understand and manage your emotions as well as recognise emotions in others
- Be able to practically apply emotional intelligence in the workplace as well as in your personal life
- Gain powerful problem solving and critical thinking skills tools and techniques
- Learn the resilience habits to help you in different situations
- Watch for brain hijacks and understand how to deal with them
- Take home stress and task management tips and techniques
- Practical exercises to give you confidence and to de-stress
- Learn all the skills required to thrive in a future that demands these crucial skills
2 Day Training Agenda
Training Day 1
MORNING
Session 1: Hybrid working and networking tips and tools
- Introductions and Networking to your advantage
- Understanding the VUCA world (Volatile, Uncertain, Complex, Ambiguous world)
- Confidence in an instance – a practical exercise
- Benefits and barriers to remote/hybrid working
- Top tips for successful remote/hybrid working
- The 5 stages of relationship building
- Teamwork and collaboration
Session 2: Advanced Communication and influencing skills with neuroscience in mind
- Neuroscience and understanding your brain to maximize excellence
- Myths and truths about the brain
- Advanced communication and influencing techniques
- Negotiation tips and tactics – priming and anchoring techniques for influencing
- Learn whether you are highly visual, auditory or kinaesthetic and how to use that to your benefit
- The language and body language we use and how to influence
- SixEss’ influencing model – Learn about this brain-based model that can help you influence and persuade others and help you build relationships
- Questioning and active listening tips and exercise
Session 3: Behavioural profiling and working with different personality styles
- Learn Sue France’s “Flock Personality Styles” to understand yourself and your colleagues better, to help with influencing, relationship building and conflict management
- We can all be ‘Passionate Parrots’, ‘Orderly Owls’, ‘Eager Eagles’ or ‘Diplomatic Doves’ but you will have a preferable way of being and you will find out which.
- Understanding your own natural behavioural style is a key factor in effective leadership and partnership
- Learn about the 4 different styles of behaviour and what each brings to a situation
- Learn how to approach and how not to approach each style
- How to influence and negotiate with each style for results you want
- Recognise the different styles of others and their perspectives
- Learn to ‘style flex’ to influence and engage with different personalities
Session 4: Change Management and resilience:
- Understand the Change Curve with practical exercise
- Manage your mindset
- Learn the habits of resilient people
- Techniques and approaches to build resilience
- Create effective daily work habits
- Complete a “circle of control”
Training Day 2
Session 1: Problem solving and critical thinking:
- The 3 brains for decision-making and problem-solving
- Creativity and identifying possible solutions
- Critical thinking skills – what it is and how to do it
- The 6 ‘Thought Processing Chairs’
- Challenges of an Assistant – a practical exercise (come with problems in mind)
- Answers to the VUCA (Volatile, Uncertain, Complex, Ambiguous) world
Session 2: Stress and time management
- Recognising stress and mental well being
- Stress and mental health coping strategies
- Mindset Mastery – choose the right mindset for each situation
- How to control your Amygdala Hijack
- Learn the ‘USOFAR’ technique
- Mindfulness– a practical experience
- Top tips on task, time and energy management based on neuroscience
Session 3: How to be the Definitive Strategic Professional Assistant:
- What is expected of you at Board and Leadership level
- Bring out the leader in you + practical exercise
- Understand the qualities of a highly efficient and successful assistants
- Make yourself and your boss shine
- Connecting the dots
- How to stand out from the crowd
- Understand the impact you have on organizational goals and vision
- Crisis management and disaster recovery
- Taking control of PESTLE – looking at the wider world
Session 4: Emotional Intelligence, values and future proofing your role:
- Describe what emotional intelligence is, why it is important and how to develop it
- Learn 5 core emotional intelligence competencies
- A thought provoking and practical exercise to understand yourself and your values
- Self-management – recognise emotions, how they affect your behaviour
- Understand your strengths, weakness, opportunities and threats
- How to future proof your role
- Develop a Personal Policy
- Wheel of Learning exercise and motivational tool
- Write SMARTER goals and Action Plan
16:45 CLOSE
Your British Facilitator
International Best-Selling Author of “The Definitive Personal Assistant & Secretarial Handbook 2nd edition” & “The Definitive Executive Assistant & Managerial Handbook”
The UK Times Crème/DHL PA of the Year UK Chairman for EUMA (European networking organisation for Assistants) Certified TetraMap® Facilitator Editorial board member and regularly writes articles for the ‘Executive Secretary’ magazine
Sue France is an internationally renowned motivational speaker, coach, trainer and the author of the successful worldwide book: “The Definitive Personal Assistant & Secretarial Handbook 2nd edition” published 2012/2015/2021.
Sue is a master trainer in the Secretarial Profession and has trained thousands of secretaries & PAs all over the world from Europe, the Middle East, Africa, the Americas, China and South East Asia. Sue is a certified Neuro Linguistic Programming Practitioner and is a Qualified Fellow of the Chartered Institute of Personnel and Development L&D Practitioner. She is also a certified TetraMap® Facilitator – behavioural profiling modelling. Sue is the UK Chairman for European Management Assistants (EUMA www.euma.org) a secretarial networking organisation operating in 26 European countries.
Sue has worked in the secretarial field for over 30 years. Sue then became training manager responsible for 600 secretaries in the UK for a global accounting firm and won the prestigious award of The UK Times Crème DHL PA of the year 2006 and also was a finalist in the European Smart PA of the Year 2007. Sue is a finalist in the Forward Ladies Business Woman of the Year 2012 and the winner will be announced on 26 November 2012.
Sue is on the editorial board of a global magazine for secretaries – “Executive Secretary” and regularly writes articles for this magazine and other publications.
The Trainer will be flown to Singapore from the United States for 1 week in June 2023 to deliver this class