Confident Communication Skills For Public Officers
15 Years of Praise
5 Features & 12 benefits
2 Day Training Agenda
Your American Facilitator
How’s it’s Different
Based entirely on the international best selling book.
In this highly interactive program, American Best Selling Author, Dianna Booher will be in Singapore for 2 days. She will provide public officers at all levels with proven and powerful communication tools to convey their ideas effectively where critical messages often “fall between the cracks”.
You will learn to engage, inspire, and motivate others to take desired actions as well as learn to handle crises in ways that build rather than destroy trust. Further you will identify critical communication characteristics that increase your personal and team credibility and improve the flow of communication to stakeholders.
Features & Benefits
Key Benefits
- Present your ideas persuasively & encourage buy-in
- Deliver negative news in a clear, supportive way to preserve stakeholder relationships
- Think on your feet under pressure to communicate clearly, concisely, and credibly
- Write clear, actionable emails
- Give or receive clear delegation
- “Say a few words” clearly and confidently in impromptu situations
- Respond to difficult questions with credibility and confidence
- Increase your presence to communicate appropriately with all the diverse groups at all levels inside and outside your organization
- Lead or contribute to productive meetings that deliver actionable results
- Give and receive feedback that’s useful
- Handle 7 types of difficult people with finesse
2 Day Training Agenda
Training Day 1
MORNING
Introduction 0:20
Overview the framework: 10cs as they apply to individuals and an organization
Objectives
Symptoms of poor communication
Exercise: Symptoms in your organization?
Is Your Communication Correct (Trustworthy, Accurate)? 0:40
––Build trust and rapport
Interaction: Breaking trust (Case study: Larry and Bill) (:20)
Interaction: Analyzing trust principles (:10)
Interaction: Index cards: Broken trust in their own organization/team (:10)
Is Your Communication Complete? 1:30
–“Say a few words” impromptu or answer routine questions confidently and credibly
Interaction: Practice the LEAD Format in groups of 4 (:30)
–Identify the ONE question you must ALWAYS have an answer for
Interaction: Their personal answer to THE ONE question (:15)
–Delegate or accept delegation productively
Interaction: 6 Elements of Proper Delegation (:45)
Afternoon
Is Your Communication Current? 0:20
Interaction: Adopt standard communication practices (:10)
Is Your Communication Clear? 1:30
––Verify assumptions; ask the right questions
Interaction: SGs of 5-6: Kimberly vs Cari exercise (:15)
–Overview; then elaborate—whether writing or talking
Interaction: List 1 & 2 (:20)
–Begin with the end
–Make your facts tell a story
–Pick a lane; take a stand–persuasively
–Make your points memorable
Interaction: Slogans (:05)
–Be selective, not necessarily comprehensive
–Understand the power of repetition (so others retain)
Is Your Communication Purposefully Unclear? 0:20
Interaction: Prefer the specific to the general (4 sentences) (:15)
Training Day 2
MORNING
Are You Credible? 0:75
–Increase your executive/personal presence
Interaction: SG: Characteristics of personal presence (:15)
Interaction: Coaching Demo: 1-2 volunteers. Debrief/Guidelines (:45)
Are You Consistent? 0:30
––Vary your channel—not the message
Interaction: Individually answer 4 questions (:05)
Interaction: SG: Develop list of best practices at your table (:15)
Does Your Communication Demonstrate Competence? 2:15
–Respond to 10 difficult question types with confidence and credibility
Interaction: Demos (:45)
Interaction: Construct meeting agenda for your next meeting in new format.
Interaction: Lead/participate in 20-min meeting (:30)
––Deal constructively with difficult personalities
Interaction: SG—assign one of seven types (:60)
–Learn storytelling principles for attention, retention, and invention
Interaction: Hot seats (:15)
Afternoon
Is Your Communication Circular? 2:00
–Welcome and give usable feedback
Interaction: LG: Find error. (:05)
–Distinguish between “harmony” and directness
Interaction: Recall your last networking situation….(:10)
–Identify the ONE question you must have an answer to (:10)
–Develop elevator “conversations” versus elevator “speeches”
Interaction: Demo. Then SG: “So what’s YOUR story?” (:40)
–Lead and contribute to effective meetings that produce results
Interaction: Plan/lead 30-min meeting w/the 6-part agenda (:60)
Does Your Communication Show Compassion? 1:15
––Identify 4 ways to show concern
––Giving bad news without destroying the relationship
Interaction: Select team case study. Plan. Ad lib delivery. (:75)
––Be authentic; perceptions matter.
Session Wrap-up :15
––Be accountable for your communication
––Small changes make a big impact
Your American Facilitator
Awards and Distinctions
• Author of 49 books, published in 62 foreign- language editions
• CPAE Speaker Hall of Fame inductee
• IBM Star Quality Award for Writing and Presentations Programs
• Frito-Lay Minority/ Woman-Owned Vendor of the Year
• A Cindy Award in New York Film Festival—Corporate Training Division
• Top 100 Thought Leaders in America by Leadership Excellence
• Global Gurus Top 30 Communicators (#7)
• Newbridge Executive Book Club—Main Selection
• 21 Top Speakers for the 21st Century by Successful Meetings magazine
• Fortune/Money Book Club Selection
• Macmillan Executive Book Club Selection
• Writers Digest Book Club Selection
• Business Week Book Club Selection
• Book of the Month Club —Alternate Selection
• Executive Soundview Summaries: 25 Best Business Books of the Decade
• Blogger: Forbes, Microsoft, The CEO Magazine
• Richtopia’s “Top 200 Most Influential Authors in the World (2017-2018)
Why Dianna Booher’s Time-Tested Communication Techniques?
Interviewed by Good Morning America, USA Today, The Wall Street Journal, Investor’s Business Daily, Forbes, FOX, CNN, CNBC, NPR, FastCompany.com, The New York Times, Washington Post, New York Newsday, Bloomberg, Boardroom Reports, Industry Week, Success, and Entrepreneur, among other national radio, TV, and newspapers.
Proven Track Record – Client Organizations
Alcatal-Lucent, American Airlines, Bayer, Bell Helicopter Textron, BP, Brinker, Chevron, ConocoPhillips, DFW International Airport, ExxonMobil, Federal Reserve Banks, Frito-Lay, IBM, Ingredion, Internal Revenue Service, JCPenney, JPMorgan Chase, Lockheed Martin, Lucile Packard Children’s Hospital, Northwestern Mutual, Novartis, Occidental Petroleum, PepsiCo, Principal Financial Group, Raytheon, Siemens Medical Solutions, U.S. Navy, U.S. Army, NASA, and many others.
The Trainer will be flown to Singapore from the United States for 1 week in June 2023 to deliver this class