The Human Zoo | Manage Difficult People At work
5 Years of Praise
5 Features & 12 benefits
1 Day Training Agenda
Your Expert Facilitator
How’s it’s Different
“Crocodile Hunter” Steve Irwin was able to successfully handle a wide range of creatures in the wild. What was the secret of his success? He did not expect them to change their nature. Instead, he approached each one on its own terms, seeking to understand and willing to be flexible. The same principles apply to the denizens of the Human Zoo!
The workplace is full of challenging bosses, colleagues, and customers. There are traps for the unwary at every turn. Sensitive subjects and prickly personalities can challenge anyone and it is critical to your career to learn how to deal with these difficult people and challenging situations.
What You WIll Learn
When confronted with a challenging personality or situation, most people will either avoid, confront, or concede rather than engage constructively. This workshop will prepare you to respond intelligently rather than react emotionally. It will help you change your attitude and behavior, transform your relationships, and not waste time trying to change others.
In this intensive, one day workshop participants will gain the knowledge, skills, techniques, and attitude to successfully manage challenging people and relationships in the workplace and in their personal lives.
1 day / 11 Benefits
Understand the basic principles of conflict resolution
Choose the right words and tone
Understand what is not being said
Create a work environment that minimizes the potential for conflict
Change your attitude and change the relationship
Identify four types of personality and how to communicate with each
Recognize three types of challenging people and how to deal with each type
Learn how to work with a challenging boss
Identify and work with multipliers and diminishers
Learn strategies for dealing with other types of difficult and annoying people
Develop an instinct to give praise and compliments easily
1 Day Training Agenda
Training Day 1
Session 1 – Introduction
Rules of the Zoo: Principles of conflict resolution
Session 2
I Could Talk to the Animals
Choosing the right words: Lightning and lightning bugs
- Tone it down
- Toss backs
- No buts
- Ask don’t tell
- The Pointed Why?
- The Pygmalion Effect
- Communicating without words
- The essence of rapport
Session 3
A Field Guide to the Birds: Dealing with Difficult Personalities and Styles
- Identifying the Birds
- Care and Feeding of the Birds
- An Exercise in Acceptance
Session 4
Dealing with Challenging People
- Situational
- Strategic
- Intrinsic
- Annoying
Session 5
Care and Feeding of a Challenging Boss
- The micromanager
- The invisible man
- The egomaniac
- Multipliers vs. Diminishers
Session 5
The Art of the Compliment
Your American Facilitator
David Goldwich
David is engaging and award-winning speaker with 26 years of experience. He has delivered presentations to large and small audiences and taught at the tertiary level in both the United States and in Singapore. As a trainer, David applies the “80/20 Rule” by identifying only the most critical tools necessary for the greatest improvement and presenting them in a form that is easy to learn and simple to use.
Years Of Praise
David imparted different and useful content not covered in other similar courses. Singapore Polytechnic
David breathes life into a topic which can be too theoretical. I have acquired knowledge which help greatly in resolving conflicts at workplace. Crestar Education Group
Very good trainer who engaged the class and encouraged participation – Eurokars
David is affable, able to engage and approachable. Very knowledgeable and provides good role play and experiential activities. – Ministry of Manpower
David is very knowledgeable and engaging, enthusiastic in what he does and he puts the message across well. – Changi Airport Group
Very interactive, friendly and approachable. Singapore Prison Service